Frequently Asked Questions

Welcome to Socialite Boutique’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?

A: We currently ship via USPS. Shipping is free on orders
over $75. All other orders will have shipping calculated at checkout based on
the weight of the order and the address it is being delivered to.

Q: How do I track my order?

A: Once your ordered is processed you will receive your
tracking number via email or text depending on the contact method that was
entered at checkout. 

Q: What is considered a Final Sale?

A: All swimwear, bodysuits and clearance items are final
sale. Refunds and exchanges are not permitted.

 Q: MY COUPON CODE IS NOT WORKING. WHY?

A: If you are having difficulties with your coupon code
please contact us as the code may no longer be valid. Please note that coupon
codes cannot be combined with any other current offers, sales, or
promotions. 

Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?

A: Please contact your local USPS. If after contacting the
shipping provider you still need assistance regarding locating your order feel
free to contact us at shopsocialitebtq@gmail.com and one of our representatives
will be happy to assist you.

Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

A: Upon completion of your order a confirmation email with
the details of your order will be sent to you. When you order is complete you
will be transferred to a confirmation page containing your order number. If you
have any additional questions feel free to contact our support team at shopsocialitebtq@gmail.com.

Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

A: Please send us an email as soon as possible if you would
like to change something in your order. Please note that we cannot ensure that
the item you would like to exchange for will still be available.

Q: HOW DO I PROCESS A RETURN OR EXCHANGE?

Send us an email at shopsocialitebtq@gmail.com.

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • They must be unwashed and unworn
  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the cost of the return shipping. You must purchase your own label.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return.
  • If your return is approved, it will be processed, and a store credit will be emailed to you within 10 working days.

Clearance items, free gifts and promotional items are not returnable!

* Please note you will need to contact us and provide your
return tracking number. Failing to do so will cause delays in your return being
processed.

Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that you receive a damaged item, please
alert us as soon as possible and provide a photo of the damaged item. We will
kindly provide a return shipping label so that you can send your item back.
Please note, we are not responsible for damages that occur after wearing or
washing the item.

Didn't find what you were looking for? Feel free to contact us at any time!